Cancellation Policy  - Terms & Conditions

 
Groups over 6 pax will be refunded with the deduction of the 30% fee for the transportation companies if the tour is cancelled less than 2 days prior to the tour.
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Any cancellation by you must be initiated by phone  at +33.650 1763. 44   OR by email to rosenigor@normandytour.fr.
I will acknowledge your cancellation by email.
In certain cases you may be eligible to receive a full or partial refund depending upon:
• the reason for your cancellation or • the number days of prior to the start of the tour your cancellation request is received or • the amount expended by me  to prepare for your tour or • the cancellation policy option you choose
I am not responsible for any incidental expenses You may have incurred as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.
Please contact us if you have any questions about Normandytour  Cancellation policy.
Standard Cancellation Policy
Travel Agents- Tour Suppliers
A full refund of your tour will be issued under the same circonstances as for the Individuals- Private Tours.
Whether you paid the deposit to book the tour or the full amount within the 30 days, you will be refunded in case of Cancellation for Force Majeure reasons only.

Standard Policy

You will receive a full refund of the tour price even if You cancel up to one week ( 7 days ) before the start date of the tour. Timing is calculated in accordance with the time zone of the tour.

A voucher valid 2 years can also be issued for the same amount you had paid ( deposit and/or balance of the price of the tour )
Any Reason Policy Option
If You cancel the tour based on the “Any Reason” Policy, Normandytour will issue You a credit equal to the amount You paid .

This credit:
(a) will be issued after the tour date,
(b) is valid for any tour proposed by NormandyTour
(c) cannot be redeemed for cash,
(d) it is not for resale, and
(e) expires after 2 years.
Unforeseeable Events
You may receive a refund of the tour price if You are prevented from taking the tour because of an unforeseeable event that is out of your control and shows up after the booking (“Unforeseeable Events”). The determination of what constitutes Unforeseeable Events is at the discretion of NormandyTour.

The following is a list of examples of what we consider as Unforeseeable Events:
(a) Impersonal events that make it dangerous or impossible to safely undertake a tour, such as: travel restrictions imposed by governments, epidemic disease unusual to an area, war, civil insurrection, strike, extreme weather, earthquake and natural disaster;
(b) A ship that is unable to dock and prevents You from taking a tour identified and marked as a shore excursion tour type on the site;
(c) A flight cancellation if there are no other means to travel to the destination; and
(d) A “Do Not Travel” advisory issued by the US Department of State after a booking is made.


The following do not constitute Unforeseeable Events:
(a) Illness or injury of a tour participant;
(b) Poor weather;
(c) Change of plans;
(d) Oversleeping.

NormandyTour may require You to provide verification and/or documentation to confirm that You were unable to take your tour if You request a refund under this provision. NormandyTour may check with You that the event is an Unforeseeable Event and that You can provide the required documentation before You cancel any booking and apply for a full refund.
Amendments.
NormandyTour may modify and amend this Cancellation Policy from time to time in its sole discretion.
Please contact us if You have any questions about our Cancellation Policy.

Standard Cancellation Policy
Individuals - Private Tours.
If you cancel or cannot take your tour as a consequence of Force Majeure, NormandyTour will refund the amount you have paid up to 1500 Euros less any non-recoverable out-of-pocket costs incurred on my or partners guides behalf - car rentals, admissions, hotel reservations, tickets etc. 
NormandyTour may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.
NormandyTour will refund the amount you have paid up to 1500 Euros less any non-recoverable out-of-pocket costs incurred on my or partners guides behalf - car rentals, admissions, hotel reservations, tickets etc. 
NormandyTour may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.
 
NormandyTour will refund the amount you have paid for your tour to a limit of 1500 Euros for Individuals
You are strongly encouraged to obtain a cancellation insurance. In certain circumstances, this will cover the cost of cancellation.
If you have paid more than 500 Euros for your tour in case of multi day tours , NormandyTour  will refund the amount you have paid up to 1500 Euros less any non-recoverable out-of-pocket costs incurred on my or partners guides behalf - car rentals, admissions, hotel reservations, tickets etc. 
NormandyTour may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.
Force Majeure Cancellation Policy
Force Majeure includes impersonal events such as war, civil insurrection,  epidemic outbreak , strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour.
It can also be your impossibility to take the tour, due to any reason.
In that case the cancellation must be done  by email prior to as soon as you can before the tour.
 The determination of what constitutes 'Force Majeure' is at the discretion of Normandytour.fr.  However, a travel warning issued by the US Department of State AFTER you book your tour invokes 'force majeure' or if you are on a ship and it is unable to dock for whatever reason, you are covered under this 'Force Majeure' provision.
For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by Normandytour will determine the refund due as follows:
If you cancel 60 days or more before the start of the tour: No cancellation fee.
NormandyTour  will refund the amount paid less any non-recoverable upfront costs incurred by NormandyTour on your behalf.  These upfront costs represent our out of pocket expenses   for tickets, transportation deposits and other non-recoverable tour expenses. 
Please send us a message  to find out what, if any, these costs are.
If you cancel for any other reason  59 to 30 days before the start of the tour: 0% cancellation fee.
-If you have paid for your tour in full, NormandyTour  will issue a refund of 100% 30 days after the date of the tour.
If you paid only a deposit NormandyTour  will refund the full amount you had already paid, provided you cancel prior to one wee/k ( 7 days ) prior to the date of the tour.
If you cancel prior than 7 days before the start of the tour: 0% cancellation fee.
f you cancel after 7 days before the start of the tour: 100% cancellation fee.
For any cancellation caused by unforeseeable events, you will receive a full refund of your deposit and balance if you cancel after 30 days before the date of the tour and up to 24hrs before the date of the tour.
For cancellation made less than 24hrs before the date of the and caused by" unforeseeable events" : no cancellation fee.
Payment :
NormandyTour.fr  uses a third party service to process your credit card information, ( PAYPAL ) therefore we have no access to your credit card information.
For further information, please contact  your  credit card processing company or  PayPal.
Modification of the Terms of this Agreement
NormandyTour.fr reserves the right to make changes to this Agreement from time to time. 
NormandyTour.fr shall provide notice to You of any substantive and/or material changes to this Agreement or any policies posted on the Site by posting such changes on the Site.
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Miscellaneous Provisions
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Revised December 20th 2022
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