Groups over 6 pax will be refunded with the deduction of the 30% fee
for the transportation companies if the tour is cancelled less than 2 days prior to the tour.
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Any cancellation by you must be initiated by
phone at +33.650 1763. 44 OR by email to rosenigor@normandytour.fr.
I will acknowledge your cancellation by
email.
In certain cases you may be eligible to
receive a full or partial refund depending upon:
• the reason for your cancellation or
• the number days of prior to the start of the tour your cancellation request is received or • the amount expended by me to prepare for your tour or • the cancellation policy option you choose
I am not responsible for any incidental
expenses You may have incurred as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.
Please contact us if you have any questions
about Normandytour Cancellation policy.
Standard Cancellation Policy
Travel Agents- Tour Suppliers
A full refund of your tour will be issued
under the same circonstances as for the Individuals- Private Tours.
Whether you paid the deposit to book the
tour or the full amount within the 30 days, you will be refunded in case of Cancellation for Force Majeure reasons only.
Standard Policy
You will receive a full refund of the tour price even if You cancel up to one week ( 7
days ) before the start date of the tour. Timing is calculated in accordance with the time zone of the tour.
A voucher valid 2 years can also be issued for the same amount you had paid ( deposit
and/or balance of the price of the tour )
Any Reason Policy
Option
If You cancel the tour based on the “Any Reason” Policy, Normandytour will issue You a
credit equal to the amount You paid .
This credit:
(a) will be issued after the tour date,
(b) is valid for any tour proposed by NormandyTour
(c) cannot be redeemed for cash,
(d) it is not for resale, and
(e) expires after 2 years.
Unforeseeable
Events
You may receive a refund of the tour price if You are prevented from taking the tour because
of an unforeseeable event that is out of your control and shows up after the booking (“Unforeseeable Events”). The determination of what constitutes Unforeseeable Events is at the discretion of
NormandyTour.
The following is a list of examples of what we consider as Unforeseeable
Events:
(a) Impersonal events that make it dangerous or impossible to safely undertake a tour, such
as: travel restrictions imposed by governments, epidemic disease unusual to an area, war, civil insurrection, strike, extreme weather, earthquake and natural disaster;
(b) A ship that is unable to dock and prevents You from taking a tour identified and marked
as a shore excursion tour type on the site;
(c) A flight cancellation if there are no other means to travel to the destination;
and
(d) A “Do Not Travel” advisory issued by the US Department of State after a booking is
made.
The following do not constitute Unforeseeable
Events:
(a) Illness or injury of a tour participant;
(b) Poor weather;
(c) Change of plans;
(d) Oversleeping.
NormandyTour may require You to provide verification and/or documentation to confirm that You were unable to take your tour if You request a refund
under this provision. NormandyTour may check with You that the event is an Unforeseeable Event and that You can provide the required documentation before You cancel any booking and apply for a full
refund.
Amendments.
NormandyTour may modify and amend this Cancellation Policy from time to time in its sole
discretion.
Please contact us if You have any questions about our Cancellation
Policy.
Standard
Cancellation Policy
Individuals - Private Tours.
If you cancel or cannot take your tour
as a consequence of Force Majeure, NormandyTour will refund the amount you have paid up to 1500 Euros less any
non-recoverable out-of-pocket costs incurred on my or partners guides behalf - car rentals, admissions, hotel reservations, tickets etc.
NormandyTour may require you to provide verification to confirm that you were unable to take your tour if you request a refund
under this provision.
NormandyTour will refund the amount you have paid
up to 1500 Euros less any non-recoverable out-of-pocket costs incurred on my or partners guides behalf - car rentals, admissions, hotel reservations, tickets etc.
NormandyTour may require you to provide
verification to confirm that you were unable to take your tour if you request a refund under this provision.
NormandyTour will
refund the amount you have paid for your tour to a limit of 1500 Euros for Individuals
You are strongly encouraged to obtain a
cancellation insurance. In certain circumstances, this will cover the cost of cancellation.
If you have paid more than 500 Euros for
your tour in case of multi day tours , NormandyTour will refund the amount you have paid up to 1500 Euros less any non-recoverable out-of-pocket costs incurred on my or partners guides behalf -
car rentals, admissions, hotel reservations, tickets etc.
NormandyTour may require you to provide
verification to confirm that you were unable to take your tour if you request a refund under this provision.
Force Majeure
Cancellation Policy
Force Majeure includes impersonal events
such as war, civil insurrection, epidemic outbreak , strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the
tour.
It can also be your impossibility to take
the tour, due to any reason.
In that case the cancellation must be
done by email prior to as soon as you can before the tour.
The determination of what constitutes
'Force Majeure' is at the discretion of Normandytour.fr. However, a travel warning issued by the US Department of
State AFTER you book your tour invokes 'force majeure' or if you are on a ship and it is unable to dock for whatever reason, you are covered under this 'Force Majeure' provision.
For cancellation due to any other reasons
(such as illness, change of personal circumstances), the date on which the request to cancel is received by Normandytour will determine the refund due as follows:
If you cancel 60 days or more before the
start of the tour: No cancellation fee.
NormandyTour will refund the amount
paid less any non-recoverable upfront costs incurred by NormandyTour on your behalf. These upfront costs represent
our out of pocket expenses for tickets, transportation deposits and other non-recoverable tour expenses.
Please send us a message to find out
what, if any, these costs are.
If you cancel for any other reason 59 to 30
days before the start of the tour: 0% cancellation fee.
-If you have paid for your tour in full,
NormandyTour will issue a refund of 100% 30 days after the date of the tour.
If you paid only a deposit
NormandyTour will refund the full amount you had already paid, provided you cancel prior to one wee/k ( 7 days ) prior to the date of the
tour.
If you cancel prior than 7 days before the
start of the tour: 0% cancellation fee.
f you cancel after
7 days before the start of the tour: 100% cancellation fee.
For any cancellation caused by unforeseeable
events, you will receive a full refund of your deposit and balance if you cancel after 30 days before the date of the tour and up to 24hrs before the date of the tour.
For cancellation made less than 24hrs before the date of the and caused
by" unforeseeable events" : no cancellation fee.
NormandyTour.fr uses a third party
service to process your credit card information, ( PAYPAL ) therefore we have no access to your credit card information.
For further information, please
contact your credit card processing company or PayPal.
Modification of the Terms of this Agreement
NormandyTour.fr reserves the right to
make changes to this Agreement from time to time.
NormandyTour.fr shall provide notice to You of any substantive and/or material changes to this Agreement or any policies posted on the Site by posting such
changes on the Site.
This Agreement will become effective
immediately upon your use of the Site and shall remain effective unless terminated by either party as provided here. Either party may terminate this Agreement by providing the other with written or
email notice of such termination which shall be effective immediately upon delivery of such notice to the other party. Furthermore, NormandyTour.fr may terminate this Agreement immediately for any
breach by You of this Agreement or any applicable policy of NormandyTour.fr as posted on the Site from time to time.
Should You violate the terms of this
Agreement, NormandyTour.fr reserves the right, without prejudice to any other rights or remedies available to NormandyTour.fr, to terminate your use of this Site immediately at its sole
discretion.
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YOU EXPRESSLY AGREE THAT THE USE OF THIS
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Under no circumstances will NormandyTour.fr
be liable to You for any indirect, incidental, consequential, special or exemplary damages arising from any provision of this Agreement or from the provision of any tours or other services purchased
from the Site. Furthermore, the TOTAL liability of NormandyTour.fr arising with respect to this Agreement and the Site shall in no event exceed the total amounts paid by You to NormandyTour.fr under
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For all disputes between NormandyTour.fr and
You relating to the Site, this Agreement, transactions facilitated or conducted through the Site, tours and travel services ordered or purchased through the Site, dealings between You and
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of all Disputes. Proceedings regarding Disputes must be commenced in a court of competent jurisdiction in Rouen within six (6) months after the Dispute arose. Any shorter time limit provided by
statute or other law remains unaffected.
Failure by NormandyTour.fr to enforce any
provision(s) of this Agreement shall not be construed as a waiver of any provision or right. These Terms of Use, and all other aspects of use of the Site, shall be governed by and construed in
accordance with the laws of Normandy- France.
These Terms of Use and the Liability
Release, if applicable, constitute the entire agreement between You and NormandyTour.fr with respect to the Site. If any provision of these Terms of Use is found to be invalid or unenforceable, the
remaining provisions shall be enforced to the fullest extent possible, and the remaining Terms of Use shall remain in full force and effect. These Terms of Use inure to the benefit of
NormandyTour.fr, its successors and assigns.
Nothing in this Agreement shall be construed
as making either party the partner, joint venture, agent, legal representative, employer, contractor or employee of the other. Neither party shall have, or hold itself out to any third party as
having, any authority to make any statements, representations or commitments of any kind, or to take any action, that shall be binding on the other, except as provided for herein or authorized in
writing by the party to be bound
Revised December 20th 2022